Billing

Refund Policy

Last updated: June 23, 2026

This Refund Policy explains how cancellations, renewals, and refund requests work for DFW Permit Radar, a digital commercial permit intelligence product operated by LogicGrid Ops.

Digital product access

DFW Permit Radar provides digital reports, public-record research, and commercial intelligence. Because digital products can be accessed, downloaded, or used shortly after purchase, completed payments are generally non-refundable unless this policy or applicable law requires otherwise.

Refund window

You may request a refund within 14 days of an initial purchase if you have not materially used the product and the request is reasonable under the circumstances. Renewal payments should be reported within 7 days of the renewal date for review. Requests outside these windows may still be reviewed, but approval is not guaranteed.

Situations where refunds may be approved

• Duplicate charge or billing error.
• Accidental purchase reported promptly.
• Technical issue that prevents access and cannot be resolved in a reasonable time.
• Incorrect plan or quantity purchased and promptly replaced with the correct plan.
• Other cases required by applicable consumer protection law.

Situations where refunds may be denied

• The report, dataset, sample, or subscription content has already been substantially accessed, downloaded, used, or delivered.
• The request is based on a business outcome, lead quality judgment, market change, or decision made using independently verifiable public records.
• The request is made after repeated use, suspected abuse, fraud, chargeback manipulation, or violation of our Terms.
• The subscription renewed because it was not canceled before the renewal date.

Cancellations

Canceling a subscription stops future renewals. Unless otherwise stated, cancellation does not automatically refund past charges. You may continue to have access through the end of the paid billing period unless access is removed for fraud, abuse, chargeback activity, or violation of the Terms.

How to request a refund or cancellation

Email finance@logicgridops.com with the subject line "DFW Permit Radar refund request" and include your order email, company name, order ID or invoice number, purchase date, and reason for the request. We may ask for additional information to verify the transaction.

Processing time

Approved refunds are submitted to the payment provider. The time for funds to appear on your statement depends on your card issuer, bank, payment method, and payment provider. This can take several business days and sometimes longer.

Payment provider rights

Payments may be processed by Lemon Squeezy, Stripe, or another authorized provider. Those providers may apply their own refund, chargeback, fraud-prevention, tax, and compliance rules. Lemon Squeezy, Stripe, or a merchant-of-record provider may issue, deny, or require refunds independently where permitted by their terms and applicable law.

Contact

Billing and refund questions can be sent to finance@logicgridops.com. General product questions can be sent to growth@logicgridops.com.